Keynote Speech
"Healing
Client Relationships: How to Successfully Resolve Client Conflict"
Keep Your Clients When They Want to Dump You
Long term client relationships are the life blood of service businesses,
but too often, professionals lose clients through conflict. This
presentation will show you how to manage client conflict and restore
relationships to health and profitability. Regardless of your job title,
healing client relationships is a critical part of your job.
This presentation is based on Paul Glen’s book, “Healing Client
Relationships: A Professional’s Guide to Managing Client Conflict.”
“A
superb, organized approach to resolving client conflict in professional
service firms, quickly and surely.”
-
Alan Weiss, author, The Ultimate Consultant Series
This Entertaining, High-Content Keynote Will Show You…
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What to do when a client complains
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How to take control of conflict
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How to handle emotional clients
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Why clients become dissatisfied
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How to avoid making things worse
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How to prevent conflict
“Sooner or later, everybody ticks off a customer or client. [This
approach will] help you do damage control and win back the client you
thought you might have lost.”
- Dr. Mark Goulston, Syndicated columnist and author of The Six Secrets of
a Lasting Relationship
“Arms the professional with the tools to keep clients by keeping clients
happy. The Relationship Healing Process is a surefire way to take the
fear and guesswork out of solving client conflicts.”
- Ian Bogost, Director of Technology, Media Revolution
Also Available as a ½ to 1 Day Seminar
Download
Healing Client Relationships Keynote One Sheet
